Return Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include: Gift cards, downloadable products, virtual products, items labeled as donations, some health and items, and any item that has been personalized in any way.

To complete your return, we require a copy of your receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

We do not offer partial returns.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, please check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shopkeeper@5-minute-nuclear.com Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 Exchanges/Replacement (if applicable)

We only replace items if they are defective or damaged while in our possession and where the fault is our own.  If you need to exchange it for the same item, send us an email at shopkeeper@5-minute-nuclear.com

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you (some one else mailed it to you), you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to:

ATTN: 5MN RTN

1085-B MECASLIN ST. NW

ATLANTA, GA, 30318

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

 

 

 

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